This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which require the publication of the rules, regulations, privacy policy, and terms of use governing access to or use of the Clozzet Platform.The domain name www.clozzetindia.com, including its related mobile site, mobile application, and the seller portal (hereinafter referred to as the “Platform”), is owned and operated by Deevek Connect Private Limited (hereinafter referred to as “Clozzet”), a company incorporated under the Companies Act, 2013.For the purpose of these Terms and Conditions (“ToU”), wherever the context so requires:

• “You” or “Seller” shall mean any natural or legal person who has agreed to become a seller on the Platform by providing registration details and completing the onboarding process using computer systems or any other mode as prescribed by Clozzet.
• “User” shall collectively refer to the Seller, Buyer, and any visitor accessing the Platform.
• “We,” “Us,” or “Our” shall mean Clozzet.

Your use of the Platform and its features is governed by these ToU, including all applicable policies, notifications, and communications incorporated herein by reference. If you transact on the Platform, you shall be subject to the policies applicable to such transactions. By merely using the Platform, you agree to enter into a legally binding contract with Clozzet, and these ToU, along with any applicable policies, shall constitute your obligations towards Clozzet.When you use any current or future services provided by us through the Platform, you will be subject to the rules, guidelines, policies, and terms applicable to such services, which shall be deemed incorporated into these ToU. Clozzet reserves the right, at its sole discretion, to modify, add, or remove portions of these ToU at any time. Any changes or updates that materially impact your use of the Platform will be communicated to you through appropriate channels as specified in these ToU. Your continued use of the Platform after such changes will constitute your acceptance of the revised ToU.BY ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TOU. PLEASE READ THEM CAREFULLY BEFORE PROCEEDING. Eligibility to Use the PlatformIf you are a minor (i.e., under the age of 18 years), you shall not register as a Seller, transact, or use the Platform. Clozzet reserves the right to terminate your registration and/or restrict your access to the Platform if it is discovered or brought to Clozzet’s notice that you are under the age of 18 years.If you register as a business entity, you represent and warrant that:

• You are duly authorized by the business entity to accept these Terms of Use (“ToU”), and
• You have the authority to bind the business entity to these ToU.

Account Registration and ObligationsTo register as a Seller and use the Platform, you agree to provide accurate, complete, and up-to-date details, including but not limited to the following:

A. Seller Information

• Seller’s Full Legal Name
• Seller’s Complete Address
• Seller’s Contact Details (Phone number and Email Address)

B. Tax & Legal Compliance

• GSTIN (Goods and Services Tax Identification Number)
• PAN (Permanent Account Number)
• Business PAN (if applicable)

C. Business and Operational Details

• Registered Address (Principal geographic address of headquarters and all branches)
• Pickup Address (for order fulfillment)

D. Banking & Payment Information

• Bank Account Details
• Account Holder’s Name
• Cancelled Cheque (for verification purposes)
• Authorized Signature

E. Display and Product Information

• Legal Name / Trade Name (as displayed on the Platform)
• Service Level Agreement (SLA) (contractual obligations)
• Total Price in a Single Figure (inclusive of break-up price/charges, if applicable)
• Product Details (including Manufacturer/Packer Name & Complete Address)
• Imported Goods Details (including Importer Name, Address, and Country of Origin)
• Guarantee/Warranty Details (applicable to goods/services being sold)

By registering on the Platform, you acknowledge and agree that:

• You possess all necessary licenses, approvals, and permits required under applicable laws to sell your goods/services on the Platform.
• You will ensure that all information provided remains true, accurate, and up to date at all times.

Confidentiality and Account Security

• You are solely responsible for maintaining the confidentiality of your account information, including your display name, login credentials, and password.
• If Clozzet determines or has reasonable grounds to believe that the information provided by you is false, misleading, inaccurate, outdated, or incomplete, Clozzet reserves the right to:
  • Suspend or terminate your account, and/or
  • Indefinitely restrict your access to the Platform.

Seller Account Deactivation

As per our policy, if a Seller requests the closure of their account, it will be put on hold for a period of 90 days to ensure smooth completion of any pending transactions before the closure request. During this period, the Seller will have access to payment and taxation reports for download. After 90 days, the Seller must confirm that they have downloaded the necessary reports and request deactivation again.Upon receiving this confirmation, the Seller’s account will be deactivated, provided there are no outstanding payments. However, certain information, such as registered mobile number, email ID, GSTIN, and transaction details, will be retained for audit and fraud prevention purposes. If a Seller wishes to resume business with us in the future, a new account cannot be created; instead, the existing account can be restored.

Seller Account Hold

If a Seller ceases selling on our platform for 60 days without prior notice, their account will be placed on hold for 90 days to facilitate a smooth closure process. During this period, the Seller will still have access to their partner portal for full and final settlements. After 90 days, the account may not be reinstated, and the Seller may need to undergo the new onboarding process. The terms and conditions of our Full and Final Settlement Policy will apply during account closure.

Communications

By using our platform or sending emails, data, or other communications to us, you acknowledge that you are communicating with us electronically and consent to receive responses through electronic records periodically or as needed. We may contact you via email or other electronic means.

Platform for Transactions and Communication

Our platform serves as a marketplace where users independently interact for transactions. We are not and cannot be a party to any transaction or dispute between users.

Consequently:

• All commercial and contractual terms, including pricing, shipping, payment methods, delivery, warranties, and after-sales services, are solely between the Seller and Buyer. We do not control or influence these terms.
• We do not make representations or warranties regarding product quality, value, or saleability. We do not endorse or guarantee any sale or purchase on the platform and are not liable for third-party errors.
• We are not responsible for non-performance or contract breaches between Sellers and Buyers and cannot mediate disputes.
• Sellers are advised to verify Buyers independently and exercise due diligence before transactions.
• We do not take possession of products or services at any point and hold no rights, title, or liabilities related to them.
• We are not liable for service delays, stock unavailability, or backorders.
• By using our platform, Sellers indemnify us against any costs, damages, or liabilities arising from user actions. Sellers should practice safe trading, as there may be risks of dealing with underage persons or individuals acting under false pretenses.

Use of the Platform

You agree and acknowledge that Clozzet and the Platform merely provide hosting services to its registered users and persons browsing or visiting the Platform. All items advertised or listed, along with the contents therein, are uploaded by registered users and constitute third-party user-generated content. Clozzet shall bear no responsibility or liability in relation to or arising out of third-party user-generated content. Clozzet neither originates nor initiates the transmission, nor selects the sender and receiver of the transmission, nor selects or modifies the information contained in the transmission. Clozzet is merely an intermediary and does not interfere in the transaction between Buyers and Sellers.You agree, undertake, and confirm that your use of the Platform shall be strictly governed by the following binding principles:You shall not host, display, upload, modify, publish, transmit, update, or share any information or image which:

1. Belongs to another person and over which you have no right;
2. Is grossly harmful, harassing, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, related to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever, or unlawfully threatening or harassing
3. Is false, inaccurate, or misleading in any way;
4. Is patently offensive to the online community, including but not limited to sexually explicit content or content that promotes obscenity, pedophilia, racism, bigotry, hatred, or physical harm of any kind against any group or individual;
5. Infringes upon or violates any third party’s rights, including but not limited to intellectual property rights, privacy rights (including without limitation unauthorized disclosure of a person’s name, email address, physical address, or phone number), or rights of publicity;
6. Contains restricted or password-only access pages, hidden pages or images, or URLs leading to any other pages not linked to or from an accessible page;
7. Infringes any patent, trademark, copyright, proprietary rights, trade secrets, rights of publicity, or privacy, or involves fraudulent activities, or the sale of counterfeit or stolen items;
8. Violates any law for the time being in force;
9. Impersonates another person;
10. Threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any offense, or prevents investigation of any offense, or is insulting to any other nation;
11. Creates liability for Clozzet or causes Clozzet to lose (in whole or part) the services of its Internet Service Providers (“ISPs”) or other suppliers.

Clozzet reserves the right to remove any content that violates the aforementioned principles and take appropriate legal action where necessary, including suspending or terminating access to the Platform and/or reporting to law enforcement authorities. Clozzet shall not be liable for any loss, damages, claims, or penalties arising due to non-compliance by any user with the terms stated herein.SellingAs a registered Seller, you shall list item(s) for sale on the Platform in accordance with the policies incorporated by reference in this Terms of Use (ToU). You must be legally able to sell the item(s) you list and must possess all necessary licenses and permits required for such sales. The listed items must not infringe upon any intellectual property, trade secret, proprietary rights, publicity rights, or privacy rights of third parties.Listings may only include text descriptions, graphics, pictures, or videos that accurately describe the items for sale. All items must be listed in an appropriate category and must remain in stock for successful fulfillment of sales. The listing description must not be misleading and should accurately reflect the actual condition of the product. If an item’s description does not match its actual condition, you agree to refund any amount received from the Buyer. Sellers may not list the same product in multiple quantities across various categories. Clozzet reserves the right to delete such duplicate listings and restrict the sale of products originating from certain countries.Income Tax Compliance

• Clozzet shall withhold Tax Deducted at Source (TDS) under the Income Tax Act, 1961, where applicable, and deposit it with the Government.
• The Seller must provide a valid PAN and TAN for tax compliance. Transactions will be blocked without valid tax details.
• Clozzet will issue Form 16A (TDS Certificate) for applicable deductions, and the Seller must reconcile TDS claims with Form 26AS.
• TDS reimbursement requests must be submitted before August 31st of the following financial year. Late claims will not be entertained.
• Any failure to comply with tax regulations or misrepresentation by the Seller shall be the Seller’s sole responsibility, and Clozzet shall not be liable for any penalties imposed by tax authorities.
• The Seller shall indemnify and hold Clozzet harmless from any claims, penalties, or liabilities arising due to non-compliance with income tax laws.

Content Posted on the Platform

All text, graphics, Seller interfaces, visual interfaces, photographs, trademarks, logos, ideas, images, videos, and other material or information (collectively referred to as “Content”) are third-party generated Content, and Clozzet assumes no responsibility or liability over such third-party generated Content, as Clozzet merely acts as an intermediary for the purposes of this Terms of Use (“ToU”).Except as expressly provided in the ToU, no part of the Platform, including the Content, may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way (including “mirroring”) to any other computer, server, website, or other medium for publication, distribution, or any commercial enterprise without Clozzet’s prior written consent.The Seller shall be responsible for any Content posted or transmitted on the Platform. Such Content shall become the property of Clozzet, and the Seller grants Clozzet worldwide, perpetual, royalty-free, and transferable rights in such Content.Clozzet shall be entitled, consistent with its Privacy Policy and as per applicable law, to use the Content or any of its elements for any purpose.

Limited License

Clozzet grants Sellers a limited, non-transferable, non-exclusive, non-sublicensable, non-assignable license to use the “Clozzet” name and/or logo on the Seller’s invoice for transactions concluded on the Platform.Further, Clozzet grants Sellers a limited, non-transferable, non-exclusive, non-sublicensable, non-assignable, and personal license to use the “Clozzet” name and/or logo on packing material used by Sellers for the delivery of Products sold on the Platform.This license does not grant any rights to modify, alter, or use the Clozzet trademark and logo beyond what is expressly permitted under this clause. Any misuse or unauthorized use shall result in immediate revocation of the license and may lead to legal action.

Payment Terms

• Clozzet facilitates payments from buyers to sellers through integrated payment gateways, including but not limited to credit/debit cards, UPI, net banking, wallets, and prepaid payment instruments (PPIs).
• The Seller authorizes Clozzet to collect payments on its behalf and settle them after deducting applicable service fees, commissions, taxes, and other dues as per Clozzet’s prescribed settlement cycle.
• Clozzet shall process settlements within 7 days from the date of successful order fulfillment, after the return period is over which is 48 hours subject to compliance with these Terms.
• In the event of payment failures or chargebacks, Clozzet reserves the right to withhold amounts or adjust future settlements until resolution.

Dispatch of Products and/or Services

As a Seller on Clozzet, you are required to dispatch all products and/or services for every transaction to the Buyer within the timeframe specified in the Terms of Use (ToU) to ensure timely delivery (mentioned in the agreement).The Seller must provide accurate dispatch details and information regarding after-sales services for all listed products and services on the Platform within the timeframe specified in the applicable policies. Failure to do so may result in transaction cancellation.

Payment Remittance to Sellers

The transaction price paid by the Buyer will be remitted to the Seller’s bank account upon meeting the following conditions:

1. The Buyer confirms delivery of the product/service.
2. The Buyer does not take any action to confirm or dispute the delivery within the period specified in Clozzet’s policies, despite the Seller marking the order as dispatched.
3. The Buyer’s refund claim is rejected due to a breach of the ToU, platform policies, or any applicable law.
4. Once the transaction is completed, remittance will be made in accordance with RBI’s Intermediary Guidelines.

Clozzet charges a commission on every successful order. In case of a return initiated by the Buyer within the 48-hour return window, the full MRP amount paid by the Buyer will be refunded. However, Clozzet’s commission and applicable charges(if any) will still be deducted from the Seller’s next settlement, as the sale was successfully made at the time of purchase. Sellers acknowledge and agree that Clozzet’s commission is non-refundable, irrespective of order status post-sale.

Logistics and Shipping

• All shipments/consignments must be routed through Clozzet’s approved Logistic Partner, unless otherwise specified.
• Logistic Partner refers to an authorized logistics service provider approved by Clozzet.

Failure to comply with dispatch, shipping, or PoD requirements may result in order cancellations, penalties, or Seller account suspension as per the platform’s policies.

Fee/Commission Policy Changes

‘X’ Rs Transaction Value	Percentage Commission Charge
X<= 700 Rs	18%
700<X<2200	14%
2200<X	10%

(These figures are only for ideation, real commission percentage might vary upon the final partners agreement.)Sellers are solely responsible for ensuring compliance with applicable laws when making payments to Clozzet. Clozzet reserves the right to set off any amounts due from the Seller against payments payable to the Seller.Additionally, Clozzet is authorized to collect any applicable fees from consumers on behalf of the Seller. If Clozzet has provided services corresponding to such fees, it may retain these amounts accordingly.Goods and Services Tax (GST) Compliance

• The Seller must have a valid GST Identification Number (GSTIN) and ensure compliance with applicable tax laws.
• The Seller is responsible for charging, collecting, and remitting GST under CGST, SGST, IGST, and UTGST regulations.
• Clozzet will collect Tax Collected at Source (TCS) where applicable and remit it to the government.
• Sellers must issue GST-compliant invoices containing GSTIN, HSN/SAC codes, and applicable tax rates.
• Any mismatch in tax filings leading to denial of input tax credit (ITC) for Clozzet will be the sole liability of the Seller.
• The Seller shall indemnify Clozzet against any tax-related claims, penalties, or liabilities arising from non-compliance.

Compliance with Laws

• The Seller must comply with all applicable laws, including e-commerce, taxation, consumer protection, and intellectual property regulations.
• Listed products must not violate local, national, or international laws, including those related to safety, quality, and restricted or counterfeit goods.
• If a regulatory body issues a notice or penalty concerning the Seller’s products, the Seller must notify Clozzet immediately and take corrective actions.
• Prohibited & Restricted Products: Sellers are strictly prohibited from listing counterfeit, illegal, hazardous, or restricted goods. Violations will result in product delisting, account suspension, and legal action.

Anti-Corruption Policy

• The Seller shall strictly comply with all anti-bribery and anti-corruption laws, and any applicable international anti-corruption laws.
• The Seller must not offer, give, solicit, or accept bribes, kickbacks, or any improper advantage to influence business transactions.
• Any attempt to engage in fraudulent or corrupt activities, including misrepresentation of products, false claims, or bribing Clozzet’s employees, will result in immediate termination of the Seller’s account and legal action.
• The Seller must ensure that its employees, agents, or subcontractors comply with anti-corruption laws. Clozzet reserves the right to audit and investigate any suspicious transactions.
• Any violation of anti-corruption laws shall make the Seller fully liable, and Clozzet shall not bear any responsibility for penalties or damages incurred.
• The Seller shall indemnify and hold Clozzet harmless from any claims, penalties, or liabilities arising due to non-compliance with anti-corruption laws

Product Description

Clozzet makes no express or implied warranties regarding the accuracy, completeness, or reliability of product descriptions or any other content published on the platform. The responsibility for ensuring that all product listings are factually correct, compliant with applicable consumer protection laws, and free from misleading representations lies solely with the seller. Any discrepancies or misrepresentations may result in corrective actions, including removal of listings or further enforcement measures.AuditsClozzet retains the right to conduct audits of a seller’s records, operations, and premises, either directly or through independent third-party auditing firms authorized by Clozzet. If such an audit is conducted in the ordinary course of business, the costs shall be borne by Clozzet. However, should the audit reveal financial discrepancies, non-compliance with Clozzet’s policies, or violations of applicable regulations, the seller shall be fully liable for all associated audit costs and any remedial actions deemed necessary by Clozzet.

Breach & Enforcement

In the event of a breach of Clozzet’s policies, terms of use, or any applicable legal requirements, Clozzet reserves the right to take immediate enforcement actions, including but not limited to:

• Restricting or limiting the seller’s activities on the platform.
• Immediate removal of any non-compliant product listings.
• Temporary suspension or permanent termination of the seller’s account.
• Initiation of legal proceedings, including claims for damages, penalties, or injunctive relief, if deemed necessary.

Clozzet, at its sole discretion, reserves the right to reinstate a suspended seller or impose a permanent ban, depending on the severity and nature of the violation.

Indemnity

The seller agrees to indemnify, defend, and hold harmless Clozzet, its affiliates, officers, directors, employees, and agents from any claims, demands, liabilities, penalties, or legal proceedings arising from:

• Non-compliance with Clozzet’s policies or applicable laws.
• Infringement of intellectual property rights of third parties.
• Any misrepresentation, fraudulent conduct, or violation of consumer rights by the seller.

The seller shall be responsible for any legal costs, damages, or settlements incurred by Clozzet as a result of such violations.

Trademark, Copyright, and Restrictions

The Clozzet platform is controlled and operated by Deevek Connect Private Limited, with products sold by duly registered sellers. All content available on the platform, including but not limited to images, illustrations, text, audio clips, video clips, and design elements, is protected under applicable copyright, trademark, and intellectual property laws.Users and sellers are strictly prohibited from copying, reproducing, republishing, uploading, posting, transmitting, or distributing any proprietary material belonging to Clozzet or third-party sellers without express written consent from the rightful owner. This restriction applies to both direct and indirect means, including digital distribution via email, social media, or other electronic communication channels. Unauthorized use, reproduction, or modification of such material for any purpose, including commercial exploitation, networked dissemination, or integration into another platform, constitutes a violation of intellectual property rights and shall be subject to legal action.

Limitation of Liability

Under no circumstances shall Clozzet, its affiliates, officers, employees, or representatives be liable for any special, incidental, indirect, or consequential damages arising out of or in connection with the Terms of Use (ToU), including but not limited to loss of business, loss of revenue, loss of data, reputational harm, or any claims by third parties, even if Clozzet has been advised in advance of the possibility of such damages. Clozzet shall not be liable for any loss of profits, business interruptions, or indirect damages caused by transactions on the Platform.

Governing Law and Jurisdiction

These Terms of Use shall be governed, interpreted, and enforced in accordance with the laws of India. Any disputes, claims, or legal proceedings arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts located in the High Court of the respective State or the Supreme Court  to the exclusion of all other courts, unless otherwise required by applicable law.

Sale in India Only and Jurisdiction in India 

Unless explicitly stated otherwise, the content, products, and services available on the Clozzet platform are intended solely for transactions within India. Clozzet makes no representation that the materials provided on the platform are suitable or legally permissible for use in other jurisdictions. Any individual or entity accessing the platform from outside India does so at their own discretion and shall be solely responsible for ensuring compliance with applicable local laws.Clozzet shall not be liable for the supply of products, refunds, or compliance with foreign regulations for any orders placed from jurisdictions outside India.

Contact Information

For any queries or concerns (excluding those related to trademark and copyright infringement), sellers are advised to raise an incident from their Seller Dashboard for resolution.By agreeing to the Terms of Use set forth herein, we confirm that the declarations stated above are true, accurate, and legally binding upon us. We acknowledge our full compliance and accept all obligations outlined in this undertaking to the extent applicable to the products sold by us on the Clozzet platform.