Privacy Policy
At Clozzet, we value the trust you place in us and understand the importance of safeguarding your personal information. This Privacy Policy outlines how Clozzet Private Limited and its affiliates (collectively referred to as “Clozzet,” “we,” “our,” or “us”) collect, use, share, and protect your personal data when you access our platform, including the Clozzet mobile application and website. While you may browse certain sections of the platform without registering, please note that our services are only available within India, and your personal data will primarily be stored and processed in compliance with Indian laws. By visiting our platform, providing your information, or availing of any service, you expressly agree to this Privacy Policy, our Terms of Use, and other applicable conditions. If you do not agree, kindly refrain from using our platform.
We collect personal information that you provide while registering, transacting, or interacting with us. This may include your name, date of birth, address, mobile number, email ID, and identity verification details, such as government-issued identification (Aadhaar, PAN, etc.), provided as proof of identity or address. In some cases, with your explicit consent, we may also collect sensitive personal data, such as your bank account details, credit/debit card information, UPI ID, biometric data (if required for authentication), or shopping preferences to enhance your experience on our platform. Additionally, we may collect browsing data, location details, voice inputs, and interaction history to improve our services. Our goal is to provide a safe, personalized, and seamless shopping experience, allowing us to tailor our services to your needs. You may browse the platform anonymously; however, once you provide your personal data, you are no longer anonymous to us.
We may track your buying behavior, preferences, device information, and interactions on our platform. This data helps us analyze user trends, improve our offerings, and enhance your shopping experience. If any third-party partner collects your data, their respective privacy policy will govern such transactions, and Clozzet shall not be responsible for their privacy practices.
If you transact on our platform, we may collect further details such as your billing address, payment preferences, and transaction history to process payments, issue refunds, or provide customer support. If you share messages, reviews, images, or feedback on our platform, this content may be publicly visible and can be used for marketing, service improvement, or research purposes. We advise you to exercise caution while sharing personal information in public forums, as we cannot control third-party access to such content. If you contact us via email, messages, or calls, we may store your communication for record-keeping, dispute resolution, and customer support.
To ensure data security, Clozzet implements stringent encryption, access control, and cybersecurity measures to protect your information from unauthorized access. We do not request sensitive banking details, OTPs, or passwords via calls, emails, or messages. If you receive any suspicious communication claiming to be from Clozzet, please report it immediately to our support team or law enforcement authorities.
Use of Personal Data
At Clozzet, we use personal data to provide the services you request. If we use your personal data for marketing purposes, we will offer you the option to opt-out of such communications. Your personal data is utilized to assist sellers and business partners in processing and fulfilling orders, enhancing customer experience, resolving disputes, ensuring a safe service, collecting payments, measuring consumer interest in our products and services, and informing you about offers, products, services, and updates both online and offline.
Additionally, we use your personal data to customize your experience, detect and prevent fraud or other criminal activity, enforce our terms and conditions, and conduct marketing research, analysis, and surveys. Any further use of your personal data will be explicitly described at the time of collection.
We may request access to your text messages (SMS), instant messages, contact list, camera, photo gallery, location, and device information to:
- Send commercial communications related to your orders or other products and services.
- Enhance your experience on the platform by providing access to products and services offered by sellers, affiliates, partners, or lending partners.
Refusal to grant these permissions may affect your access to certain products and services.
To continuously improve our product and service offerings, we collect and analyze demographic and profile data based on user activity on our platform. Your IP address is used to diagnose server issues and administer our platform while also helping us identify users and gather demographic insights.
Cookies
We use data collection tools such as “cookies” on specific pages of our platform to analyze web traffic, measure promotional effectiveness, and enhance security. “Cookies” are small files stored on your device to assist in providing services. These cookies do not contain any personal data.
Some features on our platform are available only through the use of cookies. We also use cookies to allow you to log in less frequently during a session and to provide targeted information based on your interests. Most cookies are “session cookies” and are deleted automatically at the end of your session.
You are free to decline or delete cookies if your browser permits. However, doing so may limit access to certain platform features, and you may be required to re-enter your password more frequently. Additionally, third parties may place “cookies” or similar tracking devices on certain pages of our platform, which we do not control.
Sharing
We may share your personal data internally within Clozzet entities, our corporate affiliates, and business partners to provide you access to the services and products offered by them. This includes financial service providers, logistics partners, and marketing partners who assist in delivering seamless experiences. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt out.
We may disclose personal data to third parties such as payment service providers, reward program partners, and other service providers opted by you. These disclosures are necessary to provide you access to our services, fulfill legal obligations, enforce our user agreements, facilitate marketing and advertising activities, and prevent fraudulent or illegal activities. We ensure that your data is safe with us and we do not sell any data to any third party units.
Clozzet may also disclose personal and sensitive personal data to government agencies or law enforcement authorities when required by law or when we believe such disclosure is necessary to comply with legal processes, enforce our Terms or Privacy Policy, respond to claims, or protect the rights and safety of our users and the public.
Links to Other Sites
Our platform may contain links to external websites that may collect personal data about you. Clozzet is not responsible for the privacy practices or content of those linked websites. We encourage you to review their privacy policies before providing any personal information.
Security Precautions
To protect your personal data from unauthorized access, disclosure, loss, or misuse, we implement reasonable security practices and procedures in line with recognized industry standards. Whenever you access your account information, we offer the use of a secure server.
While we employ robust security measures, data transmission over the internet is not entirely secure due to external factors beyond our control. We continuously update our security protocols to safeguard your personal data against potential threats such as hacking or malware dissemination. However, by using our platform, you acknowledge the inherent risks of data transmission online.
Users are responsible for maintaining the confidentiality of their login credentials and account details to prevent unauthorized access.
Choice/Opt-Out
We provide all users the option to opt out of receiving non-essential (promotional or marketing-related) communications after setting up an account. If you do not wish to receive promotional communications from us, you can unsubscribe by clicking on the unsubscribe link in our emails.
Data Deletion and Retention
You can delete your account by visiting the Profile and Settings section in the Clozzet mobile app. This action will result in the loss of all account-related information. You may also contact us for assistance with account deletion. However, deleting your account will result in the loss of order history, preferences, pending order details, exchanges, returns, refunds, coupons, and loyalty program benefits. If you have any pending grievances, claims, or shipments, we may delay account deletion until they are resolved.
Please note that account deletion is not retroactive and will be handled in accordance with this Privacy Policy, our Terms of Use, and applicable laws. Once deleted, your account cannot be recovered, and you will need to register as a new user to access the platform again.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. However, in certain cases, we may retain your data to prevent fraud, resolve disputes, exercise legal rights, or for other legitimate purposes. Data may also be retained in an anonymized form for analytical and research purposes.
Your Rights
We take all reasonable steps to ensure that the personal data we process is accurate and kept up to date. If any of your personal data is incorrect or outdated, we will rectify or erase it as needed. You may access, update, or modify your personal data directly through the features available on our Platform.
Consent
By using our Platform or sharing your information with us, you consent to the collection, use, storage, disclosure, and processing of your data in accordance with this Privacy Policy. If you provide personal data of another individual, you confirm that you have the authority to do so and permit us to process it accordingly.
By providing your personal data on our Platform or partner platforms, you consent to Clozzet and its affiliates, business partners, and service providers contacting you via SMS, instant messaging apps, calls, and/or email for purposes outlined in this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices. Any significant changes will be communicated through updates on our Platform, and in cases where required by law, we may notify you via email. We encourage you to review this Privacy Policy periodically to stay informed.
